Coupons
Copy a coupon code below and apply it when checkout
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15% OFFGet 15% off your first order.No expiration dateTK328
Have a question ? We are here to help.
Check out the most frequently asked questions from our customers. For any other inquiries, please contact our customer support.
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What is the shelf life of pet food?Shelf life varies by product and is stated on the product detail page. At the time of shipment, the remaining shelf life will be no less than 4/5 of the total
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Food Hygiene StandardsCompliant with GB/AAFCO standards. All pet foods comply with the national "Pet Feed Hygiene Regulations" as well as AAFCO (Association of American Feed Control Officials) nutritional requirements. Before each batch is released from production, it is tested for indicators including Salmonella, E. coli, Aflatoxins, and heavy metals. Only batches that pass all tests are approved for warehouse stocking and sale.
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How soon will my order be shipped?Orders will be shipped within 24 hours. Deliveries may be delayed on public holidays. (Only available for shipment within Europe.)
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What is the return/exchange period?You may apply for a return or exchange within 30 days of receiving your order (subject to return conditions).shipping costs will be covered by our store
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Under what circumstances can I return an item?✅ Quality issues (spoilage, damage, foreign objects, etc.)✅ Wrong item sent (incorrect product, size, quantity)✅ Pet refuses to eat (unopened food only, within 30 days)✅ Change-of-mind returns (unopened, resalable items only)
All customers enjoy a 30-day free return and exchange policy (return shipping costs will be covered by our store).

